Internal Account Manager

Independent Practices

Glasgow, Scotland, United Kingdom


£33-35k (annually)



Mar 30

Job purpose/ key responsibilities

We are currently recruiting for an Internal Account Manager within our Customer Care Team. You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Glasgow.

We are a proactively focused and exciting team with a high work ethic - you must be willing to go the extra mile. In reward, we keep a relaxed working environment and focus on our internal culture and rewarding our people.

Daily Responsibilities

  •   Build-up of product knowledge relevant to customer requirements. 
  •   Understanding of corporate veterinary account relationships, processes and workflows. 
  •  Be a direct point of contact for incoming customer sales calls to effectively manage the pre-sales process.
  • Selling of equipment where appropriate in line with product knowledge and customer requirements.
  • Build relationships and fully understand each client’s business and their growth aspirations.
  • Understand the relationships between practices, key peers and veterinary referrals in each area. 
  • Provide first line telephone and email support, all incoming and outgoing calls.  
  • Build relationships with customers and support them by providing solutions to their issues or requirements. 
  • Ownership of service call status, no greater than 5 days communication.
  •  Ownership of customer issues through to resolution.  
  • Business Partner creation and upkeep.
  • Arrange Applications and Installation training as required. 

Education/ experience

  •  Customer service experience preferably within a technical environment.
  • Understanding of Corporate Customer and their processes. 
  • Knowledge of diagnostic imaging in veterinary application would be desirable.
  • Good understanding of the UK veterinary markets.
  • Good IT skills with proficiency in Microsoft office suite.
  • Previous experience using other company software systems is desirable.
  • Experience working in the veterinary industry would be advantageous but not essential. 

Package: Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Private Healthcare (single cover); Flexitime

Job ID 33961

You must be logged in to to apply to this job.

Independent Practices

Browse permanent and locum jobs at RCVS Accredited Independent Practices