Senior Client Care Advisor (Full-time)

Full Time (4 days a week)

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Cambridge practice to start as soon as possible.

What your typical day will look like:

Your focus is to provide exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The role is full-time, 40 hours per week (across 4 days, which gives the successful candidates a great work-life balance), with some weekend work.

The salary is between £21,000 - £26,000 per annum, depending on experience.

Attributes Required:

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.

You are calm, attentive and always focus on the clients' needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. 

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

For the Senior role candidates must have strong admin skills, management experience and management of non-clinical team members is key.

In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.  

We are an equal opportunities employer.