Client Care Advisor


Stoke-On-Trent, England, United Kingdom


Client Care Advisor

Sep 28

If you enjoy providing great service and working in a team, we have just the opportunity for you at our practice to join our friendly reception team.

What your typical day will look like

Your focus is to provide exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

You will be responsible for booking appointments, managing payments, recalls, care plans, insurance, registering ID chips, cashing up, end-of-day checks, and coordinating the smooth daily running of the practice.

We are able to offer roles working 20-40 hours per week, which would be 10 hour days, between 8:30am-7:30pm Monday to Friday and 1 in 4 Saturday mornings 9am-12 noon. 

The attributes required

  • Great at working as part of a team and on own initiative
  • Provision of exceptional customer service and best patient care
  • Friendly, approachable, kind and caring, and professional
  • Effective communication
  • Excellent IT skills (training will be provided),
  • Ability to build strong relationships with clients, pets, and colleagues
  • Calm under pressure
  • Reliability and attention to detail are essential
  • Previous Veterinary Reception experience would be an advantage


In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



Beyond all else, we’re committed to animal health and welfare, and we absolutely put pets first. The most powerful relationships we have are with pets...